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Exxon Mobil

Frequently Asked Questions

What is a Rewards Code?

It is exchanged for prepaid cards or gift cards from popular stores, hotels, restaurants and more.

How long will it take to receive my gift cards/prepaid cards?

Approximately 15 business days.

How will cards be shipped?

Your cards will be delivered USPS 1st class mail.

Do I have to pay for shipping when I redeem a Rewards Code?

There is no shipping charge when redeeming a Rewards Code.

What if I can't find a denomination that matches my Rewards Code value?

You may combine up to three gift cards/ prepaid cards to the value of your Rewards code. You MUST spend all of your Rewards Code at the same time – you can’t return at a later date to redeem for gift/prepaid cards.

Can I use my Rewards Code in a merchant's store or on its website?

You must redeem your Rewards Code on our redemption website first. You will then receive your merchant gift card or prepaid card, which you can then take into a store or use on its website, depending on the merchant.

Can I return my gift cards/prepaid cards?

No. Please make your selections carefully as all transactions are final.

What do I do if I lost my gift card/prepaid cards?

Each retailer has its own set of rules and regulations regarding lost and stolen cards. Please see the back of cards for a complete list of terms, conditions and usage instructions.

What if my gift card/prepaid cards does not arrive in 15 days?

Please call our toll-free number and speak with a Customer Service Representative: (855) 210-8711

Will my Rewards Code expire?

Yes, your CBR Rewards Code will expire 90 days after issuance.

Can I use more than one Rewards Code at once?

No, not at this time.

How do I redeem a Rewards Code for cards?

If you have a:

$25 code-please select 1, $25 card
$50 code-please select 2, $25 cards or 1-$50 card
$75 code-please select 3, $25 cards or 1-$50 and 1-$25 card
$100 code-please select 2, $50 cards or 1-$100 card
$250 code-please select 1, $50 AND 2-$100 cards

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